At Surovi (surovi.co.in), we are committed to providing you with a seamless and efficient shopping experience. This Shipping Policy outlines the terms and conditions governing the shipment of your orders. Please read it carefully to understand our shipping process and expectations.
1. Order Processing Time:
- All orders are typically processed within 1-3 business days after payment is received and confirmed. During peak seasons or sales events, processing times may be slightly extended.
2. Shipping Methods:
- We offer a variety of shipping methods, including standard and expedited shipping, based on your preference. The available shipping options and their estimated delivery times will be displayed at the checkout.
3. Shipping Destinations:
- We currently offer shipping to addresses within India. We do not ship to international locations.
4. Shipping Costs:
- The shipping cost is calculated based on the weight of the items in your order, the shipping method selected, and your delivery address. Shipping costs will be displayed at the checkout before you complete your purchase.
5. Tracking Your Order:
- Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your order's status through the carrier's website.
6. Estimated Delivery Times:
- The estimated delivery time varies depending on the shipping method selected and your location. Please refer to the shipping method descriptions at checkout for estimated delivery times.
7. Shipping Delays:
- While we strive to meet all delivery timeframes, please be aware that external factors such as extreme weather, natural disasters, and peak holiday seasons may occasionally cause shipping delays. We appreciate your patience in such circumstances.
8. Address Accuracy:
- Please ensure that your shipping address is accurate and complete when placing an order. We will not be responsible for delivery delays or losses due to incorrect address information provided by the customer.
9. Refused or Undeliverable Shipments:
- If a shipment is refused or returned as undeliverable due to an incorrect address, the customer may be responsible for any additional shipping fees incurred.
10. Lost or Damaged Shipments:
- In the rare event that your order is lost or damaged during transit, please contact our customer support team. We will refund the full amount or provide a replacement as per the customer.