Return Policy

Return and Exchange Policy

At Surovi, we strive to ensure your complete satisfaction with every purchase. In the rare event that you receive a wrong or damaged product, we offer hassle-free returns and exchanges.

Return Conditions:

How to Initiate a Return/Exchange:

  1. Please email us at within 24 hours of delivery, with a clear video recording of the parcel opening process, showing the defect clearly. (Parcel Opening Video from start to end without any intertuption).
  2. Our customer service team will review your request and provide you with instructions on how to proceed with the return or exchange.

Return Shipping:

Refund/Exchange Process:

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