At Surovi (surovi.co.in), we understand that sometimes you may need to cancel your order. Please read our Cancellation Policy carefully to know your cancellation options and the related terms and conditions.
1. Cancellation Before Dispatch:
- We typically process and ship orders within 2-3 business days upon receiving the order. You have the option to cancel your order at any time before it is dispatched. To cancel an order, please contact our customer support team promptly.
2. Cancellation After Dispatch:
- Once your order has been dispatched and you receive an email with tracking details, it is no longer eligible for cancellation.
3. Company's Right to Cancel:
- Surovi reserves the right to cancel any order without providing an explanation. This may occur in circumstances where we are unable to fulfill the order requirements. In such cases, we will ensure that any communication regarding the cancellation of an order or applicable refunds will be made in a reasonable time frame.
4. Communication of Cancellation:
- In the event of an order cancellation, whether initiated by the customer or by Surovi, we will make all efforts to promptly communicate this cancellation to the customer. Any applicable refunds will also be processed in a timely manner.
- If your order is successfully canceled, any payment made for the order will be refunded to your original payment method within 07 business days.
6. Changes to Cancellation Policy:
- Surovi reserves the right to update or modify this Cancellation Policy at any time without prior notice. We recommend reviewing this policy periodically for any changes.
If you have any questions or need assistance with order cancellations, please contact our customer support team at
We strive to provide the best customer service and ensure a smooth cancellation process when needed